Terms of service

Welcome to Chelvet.com ("Website"). This Website is owned and operated by Gotcha Fashions Private Limited ("Company"), with its registered office at:

Gotcha Fashion Private Limited
Regd. Office: P-45, 24th Floor, Alphathum Tower B, Plot 01, Sector 90, Noida, Uttar Pradesh-India – 201305
Mob: 7042443124
Email: info@chelvet.com

By accessing or using Chelvet.com, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

1. ELIGIBILITY

You must be at least 18 years old or accessing the Website under the supervision of a parent or legal guardian. By using this Website, you represent that you are legally capable of entering into binding contracts.

2. ACCOUNT REGISTRATION

  • To make a purchase, you may need to create an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Chelvet.com reserves the right to terminate accounts suspected of fraudulent activity.

3. PRODUCTS AND PRICING

  • We offer a range of lingerie and intimate wear.

  • Product prices are subject to change without prior notice.

  • Chelvet.com reserves the right to cancel any order in case of pricing errors or stock unavailability.

4. PAYMENT POLICY

  • We accept payments via Credit/Debit Cards, Net Banking, UPI, and Wallets.

  • Orders will only be processed upon successful payment confirmation.

  • All transactions on our Website are secure and encrypted.

5. SHIPPING & DELIVERY

  • We offer domestic shipping across India.

  • Estimated delivery time will be mentioned at checkout.

  • In case of delivery delays due to unforeseen circumstances, Chelvet.com is not liable.

  • Refer to our Shipping Policy for more details.

6. RETURN, REFUND & CANCELLATION POLICY

  • Returns: Due to hygiene concerns, only defective or incorrect products are eligible for return.

  • Refunds: Refunds are processed once returned products pass the quality check.

  • Cancellations: Orders can be canceled before they are shipped.

  • Read our detailed Return & Refund Policy for more information.

7. USER CONDUCT

Users must not:

  • Use the Website for any unlawful purpose.

  • Attempt to hack, modify, or disrupt Website operations.

  • Post false or misleading information.

  • Violate intellectual property rights associated with Chelvet.com.

8. INTELLECTUAL PROPERTY

All content, including images, logos, product descriptions, and trademarks, is the exclusive property of Gotcha Fashion Private Limited and cannot be used without permission.

9. LIMITATION OF LIABILITY

Neither Gotcha Fashion Private Limited, nor its affiliates, officers, employees, or agents shall be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use the Website.

  • Unauthorized access to personal data.

  • Third-party website links.

10. THIRD-PARTY LINKS

Chelvet.com may contain links to external sites. We do not endorse or take responsibility for the content or practices of such websites.

11. PRIVACY POLICY

By using our Website, you agree to the terms outlined in our Privacy Policy, which governs how we collect, use, and protect your information.

12. MODIFICATIONS TO TERMS

Chelvet.com reserves the right to modify these Terms at any time. Continued use of the Website after modifications implies acceptance of the updated Terms.

13. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Noida, Uttar Pradesh.

14. CONTACT US

For any queries, complaints, or concerns, please contact us at:

Gotcha Fashion Private Limited
Email: info@chelvet.com
Mob: 7042443124